Refund policy
Last updated 28 September 2026
If Noctius can't read your trading history, or it doesn't do what our website says it does, email us within 14 days of buying and we'll refund you in full.
How to ask
Email hello@noctius.com from the address you paid with. Tell us what went wrong, and if it's a file that won't import, attach it if you're happy to. Often we can fix the problem, but if you'd still rather have your money back, that's fine.
How you're paid back
- Card: back to the card you paid with. Banks usually take 5 to 10 working days to show it.
- Crypto: the same value you paid, in the same coin or in USDT, to a wallet address you give us. Network fees for sending it are on us.
After a refund
A refund ends your Noctius licence, so you'll be signed out. Your trades stay on your device, and the backup files you downloaded are yours to keep.